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Dear Valued Resident,

In an effort to assist our residents that are being adversely affected by the pandemic either
from quarantine or a shutdown we would like to ease your mind that we are here to help.
If you are unable to work as a result of a quarantine or shutdown at your employment we
will assist you in the following ways.

  1. Rental Assistance: Attached is a list of agencies that will be able to help you with
    rental payments. The governor has removed the wait week for unemployment. If
    you are able to collect unemployment we will work with you to find a reasonable
    amount to pay each month and enter into a payment agreement for the unpaid
    balance
  2. Late Fee: Late fees will be waived for the next 3 months.
  3. Maintenance: If a national quarantine is issued, no maintenance will be
    completed unless it is an extreme emergency. (No heat when the outside
    temperature is below 50 degree Fahrenheit, fire, water damaging the property.)

Watch below to see our president; Gary Duvall Jr. discuss how the COVID-19 pandemic is changing the landscape of property management and learn how we’re preparing to tackle it head on.

What you can do to help us all get through:

  1. Conserve utilities. Help keep the building costs to a minimum.
  2. Help your neighbors: If you or anyone you know is experiencing food related
    emergency please let us know. Help your neighbor if you are able. We will do
    our best to connect you with someone that can help you.
  3. Be a courteous neighbor: We may all be confined to our residences and that
    can be stressful. Be a good neighbor, be patient, and be as quiet as possible.

The emergency pager number is 330-353-0168. Please only call this number if it is a true
emergency.

After almost two years of evaluating the current management software on the market we have finally landed on Appfolio. Appfolio is a totally internet based application that will allow REM Commercial to be on the cutting edge of property management in Northeast Ohio. It will allow us to provide real time access to our Client, Customers, and Vendors. We are receiving positive feedback from tenants that like the ease of paying their rent online.

What is in it for Tenants?

Like I said earlier tenants have real time access to their account. They can see all the charges and payments on their account as well as an account balance. Within their login portal they will be able to pay rent by check or credit card. E-Checks are free and there is a small charge for debit and credit card payments. Also if you pay with a money order every month and bring it to our office you can save yourself time and money by paying cash at convenient location near where you live. The cash payment sites eliminate the need for money orders and an extra trip to the office or mailing of your money order. Contact our office if you are interested in this form of payment. Additionally, from your login portal you can submit maintenance request. Whether it is during regular business hours or late night you have access to submit a work order online. You will be able to monitor the progress of your work order as it moves throughout the process. Please continue to call the emergency phone number for emergencies.

What is in it for Property Owner’s?

First and foremost tenant retention. Tenant’s that are able to resolve their issues with their landlord easily and smoothly are more likely to stay long term. In addition, property owners have the same real time access to their accounts. You will be able to login to your account 24/7/365 and see the information you are looking for without waiting for your monthly financial statement. Monthly statements will be published to the owner portal along with the copies of your bills saving you the postage and office charges that come with mailing your financial statement to you each month. We will also be able to deposit your monthly income check directly to your checking or savings account. Please contact the office to set this service up. Normally, mailed checks reach our clients around the 15th of the month. With direct deposit they will be in your account around the 5th of the month giving you access to your money sooner and without a trip to the bank to deposit it. We can also customize each client’s reports. If you like to see a rent roll each month we can do that. We can set up each client to receive a different set of reports based on their preferences.

What is in it for REM Commercial?

Happier Clients. Happier Customers. More time to be the best property managers we can be. Every time a tenant pays through the tenant portal it is one less transaction we need to touch. The tenant payment is completely transacted between the tenant’s bank and our bank. The Appfolio software posts the payment to the tenants account and enters it into the properties cash account. Posting owner statements to the owner portal allows us to customize the experience our owners have with us and reduces paper/ ink usage resulting in less expense to our clients.

On February 26, 2014 All Property Management, a national lead generation company, named its top 300 property management companies in America. REM Commercial was one of only three named in Northeast Ohio. The information was gathered from over 2 million viewers that visit their site annually.

All Property Management promotes best practices for managing rental properties and associations, and strives to help rental property owners find the right resources to run their businesses. They think that professional property managers bring a wide range of expertise and efficiencies to this process that benefits property owners and tenants alike.

This award solidifies REM Commercial’s position as an expert in property management for Akron, Canton, Warren, Youngstown areas.

Jamie KraftREM Commercial is proud to announce new team member, Jamie Kraft. Jamie will be working out of our Canton Ohio office to manage properties located in Stark, Summit, Portage, and Tuscarawas Counties.

Jamie worked for REM Commercial several years ago as a licensed real estate agent. She has return to add valuable experience and leadership to our already accomplished management staff. Jamie will focus on client relations and property management for Canton, Massillon, And Akron Ohio.

All Property Management recently surveyed nearly 700 property management companies throughout the United States to determine national trends for fees charged by those companies.

The Survey Revealed:

  1. The average percentage rate fee for a single family home was 10%
  2. The average flat rate fee for a single family home was $100
  3. Tenant placement fees with a full service contract ranged from 50% to 100% of one month’s rent.
  4. Tenant placement fees without a full service contract were typically 100%
  5. The median multi-family rate was 7.5%

These rates are consistent with the rates we charge at REM Commercial to manage your property in Northeast Ohio. Our areas of property management include. Akron, Canton, Youngstown, Warren, Dover, New Philadelphia.

You can read the entire survey here. We would be glad to quote your fee at no cost today!